Generally
Shipping & Payment
Shipping usually takes 2-5 business days.
We ship with DHL, Hermes and UPS. We may also deliver our products personally to your door.
You will receive a shipping confirmation with the corresponding tracking number.
We currently only deliver within Germany.
You have the option to pay with the following payment methods:
- Paypal
- Klarna on account
- Klarna Sofort
- credit card
Yes, they are. Our online shop is SSL encrypted.
Miscellaneous
Please contact us using the contact form. Click HERE
Please briefly describe your problem. We also need the following information from you:
- Order number
- delivery address
- What product is it?
- Pictures
Please contact us using the contact form. Click HERE
Please briefly describe your problem. We also need the following information from you:
- Order number
- delivery address
- What product is it?
No, unfortunately that is not possible. We are not allowed to take back opened goods.
You must send us a cancellation notice by email within 14 days of receiving the goods. The products must not have been opened and/or used.
Please contact us by email.